Privacy Policy

This Privacy Policy applies when you visit DerivLine, open or use an account, place trades, make or receive payments, join a referral programme, or contact support. DerivLine determines how the personal information described here is used. This Policy should be read with our Terms of Service.

• Registration details: your name, email address, phone number, country, and account credentials.
• Verification details: identity documents, photographs, address information, and source-of-funds evidence when requested.
• Payment details: payment account identifiers, mobile-money numbers, wallet addresses, transaction references, and proof of payment.
• Communications: support conversations, complaints, feedback, and other messages you send to us.
• Preferences: communication choices and settings saved in your account.

Please do not send sensitive documents unless DerivLine requests them through an authorized channel.

• Trading records: market, direction, stake, quoted payout, timestamps, settlement, and account history.
• Financial records: balances, deposits, withdrawals, rewards, reversals, and payment status.
• Device and network data: IP address, browser, device type, operating system, language, and approximate location derived from network data.
• Security and usage data: sign-ins, session identifiers, pages and controls used, error reports, and activity relevant to fraud detection.
• Referral data: referral codes, qualifying activity, and resulting reward records.

We use personal information only where needed to:

• register, authenticate, secure, and support your account;
• accept and settle trades and maintain an accurate account history;
• process deposits, withdrawals, balances, and referral rewards;
• verify identity, payment ownership, eligibility, and source of funds;
• detect fraud, abuse, account takeovers, prohibited conduct, and technical problems;
• respond to questions, complaints, and privacy requests;
• operate, measure, troubleshoot, and improve DerivLine; and
• meet legal, regulatory, tax, accounting, reporting, and dispute obligations.

Depending on the law that applies, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as platform security and fraud prevention, protect vital interests, establish or defend legal claims, or act with your consent. Where consent is the basis, you may withdraw it without affecting earlier lawful use.

We share only what is reasonably necessary with:

• payment and mobile-money providers involved in a deposit, withdrawal, refund, or payment investigation;
• identity, fraud-prevention, sanctions-screening, and account-security providers;
• hosting, database, communications, analytics, and customer-support providers operating on our instructions;
• professional advisers, auditors, insurers, courts, regulators, and law-enforcement bodies where appropriate;
• a buyer, investor, or successor involved in a genuine business reorganization, subject to confidentiality safeguards; and
• another person when you direct or clearly authorize us to share information.

DerivLine does not sell personal information for money. We do not disclose your password.

DerivLine may use automated rules to identify unusual sign-ins, payments, duplicate accounts, promotion abuse, or prohibited trading patterns. A flagged activity may be delayed or referred for human review. Where the law gives you rights concerning a significant automated decision, you may request an explanation and human review by contacting us.

DerivLine uses browser storage and similar technologies to keep you signed in, remember settings and referral information, protect sessions, and understand whether the service is working correctly. Essential storage is required for account and security functions. You can remove stored information through your browser, but doing so may sign you out or reset features.

We keep information only as long as needed for the purposes above. Account and support information is generally retained while your account is open. Trading, payment, verification, fraud-prevention, and dispute records may be retained after closure for the period required by applicable financial, tax, anti-money-laundering, limitation, or recordkeeping laws. When information is no longer required, we delete or anonymize it, unless preservation is required for an investigation or legal claim.

We use access controls, encrypted connections, credential protection, activity logging, backups, and restricted administrative access designed to protect personal information. No online service is completely secure. Use a strong, unique password, secure your device and email account, and contact us immediately if you notice suspicious activity. DerivLine will handle a personal-data incident in accordance with applicable notification duties.

Our providers or personnel may process information outside your country. Where required, DerivLine uses lawful transfer mechanisms and contractual, organizational, or technical safeguards intended to preserve an appropriate level of protection.

Depending on your location and subject to lawful exceptions, you may ask DerivLine to:

• confirm whether we hold your information and provide access to it;
• correct incomplete or inaccurate information;
• delete information or restrict or object to certain uses;
• provide eligible information in a portable format;
• withdraw consent or opt out of non-essential marketing; or
• review a qualifying automated decision.

We may verify your identity before acting and may retain information where law or valid legal claims require it. You may also complain to the data-protection authority responsible in your country.

DerivLine is for adults aged 18 or older. We do not knowingly permit children to open accounts. If you believe a child has provided information to DerivLine, contact us so we can investigate and take appropriate action.

We may update this Policy when our service, providers, or legal duties change. The revised date will appear at the top. We will provide additional notice of material changes where required. Using DerivLine after an update means the current Policy applies to subsequent processing.

For access, correction, deletion, objection, or other privacy requests, email privacy@derivline.com. For account support, email support@derivline.com.